Analyst, CRM (Executive)

চট্রগ্রামের চাকরির খবর

Job title: Analyst, CRM (Executive)


Job description: Job Responsibilities

  • Customer satisfaction:
  • Receive shipment booking from shippers and forward it to overseas agents with proper information and follow up with both shippers & counter-parts.
  • Approve shipper’s booking, issue shipping order to them & follow-up their H/O process.
  • Provide shipment advice & invoice to shipper & follow-up shippers’ B/L updating issue.
  • Attend all queries from customers & provide feedback on time.
  • Provide shippers shipment notification once receives from consignee/counterpart.
  • On time original HBL print & h/o to shipper
  • Update the buyer system when required
  • Attend all queries from customers & provide feedback on time.
  • Sending pre alert to buyer in stipulated time frame
  • Liaison with CFS team
  • Monitor the cargo receiving & CFS stuffing with the CFS team
  • Carrier Update
  • Submit booking at carrier’s portal for securing space at vessel.
  • Submit shipment instruction to carrier within stipulated time-frame.
  • Receive MBL verify copy from carrier, cross-check it with counterpart & confirm it
  • Maintain liaison with carriers for better service & smooth operations
  • SOL system Update
  • Create access to Shipment Online (SOL) for shipper & educate them how to use SOL system.
  • Troubleshoot shippers’ problem related to SOL through proper help from respective team.
  • Update SOL system with Import information when required.

Employment Status


Educational Requirements

  • Bachelor degree/Masters in any discipline.
  • Skills Required: Excellent operating skills over MS Office, Good interpersonal and communication skills, Must be fluent in written and verbal English

Experience Requirements

  • At most 2 year(s)
  • The applicants should have experience in the following area(s):

Import * The applicants should have experience in the following business area(s):

Freight forwarding

Job Location



Compensation & Other Benefits

  • T/A, Mobile bill, Tour allowance, Provident fund, Weekly 2 holidays, Insurance, Gratuity
  • Lunch Facilities: Partially Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2

Job Source Online Job Posting.

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Expected salary:

Location: Chittagong

Job date: Wed, 19 May 2021 00:44:55 GMT