Customer Service (Call Center Agent – Shifting)

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Job title: Customer Service (Call Center Agent – Shifting)


Job description: Job Context

  • Unit Name: Texmart Trading Company Ltd.
  • Texmart Trading Company Ltd. (concern of Giant Group) is one of the leading fashion brand retailer in Bangladesh with brand like Texmart, Occult, and Rave for Mens and Womens.
  • We are looking individual residing in and near Uttara area.

Job Responsibilities

  • Should have good communication skill at Bangla & English both verbal & speaking.
  • Quick response to customer inquiries and requests.
  • Communicate with customers with informative manner, in keeping with the brand’s voice and tone.
  • Respond to customer inquiry on our facebook and social media platforms on a regular basis.
  • Keep records of all conversations in the database in a comprehensive way.
  • Excellent Communication skill with customers in appropriate accent
  • Candidates should have the ability to make an instant decision and assist customers further.
  • Manage large amounts of inbound and out bond calls in a timely manner.
  • Timely reporting of daily incoming and outgoing call.
  • Must be following communication “scripts” while dealing with customers.
  • Will have to manage social media content for social media.
  • Good command in Microsoft office specially excel for daily reporting
  • No absenteeism without any notice & late allowed.
  • Must be shifting and roaster duty

Employment Status


Educational Requirements

  • Graduate in any discipline.

Experience Requirements

  • At most 1 year(s)
  • The applicants should have experience in the following area(s):

Customer Service * The applicants should have experience in the following business area(s):

Boutique/ Fashion, Call Center, E-commerce, Retail Store, Telecommunication

Additional Requirements

  • Age 18 to 28 years
  • Excellent Communication skill to interact with customers and demonstrate good listening skills
  • Self motivated and willing to work for longer period and any time in the day
  • Flexibility to work till late and night shifting
  • Applicants have to be Smart, energetic and good communication skill
  • Dynamic sales skill.
  • Self motivated & hard working.
  • Knowledge of E-commerce industry is preferred but not mandatory.
  • Smart in communication
  • Good in Handling Phone calls.

Job Location



Compensation & Other Benefits

  • Performance bonus
  • As per company policy.

Expected salary:

Location: Dhaka

Job date: Sat, 13 Mar 2021 01:08:55 GMT

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