সিলেটের চাকরির খবর
Job title: Customer Service – Executive/ Senior Executive
Job description: Job Context
- Working Schedule:
- Weekly: 5 days.
- Weekend: Saturday, Sunday.
- Job Location: Sylhet or Chattogram (Office-based)
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Fresher or experienced who have expertise in writing and speaking English fluently and flawlessly (US/UK).
- Up to BDT. 40,000/-
Compensation & Other Benefits
- Attractive KPI Bonus
- Knowledge Sharing Session.
- Work with a vibrant team and amazing Ed-Tech products.
- Provide Personal Development Plan (PDP) and Training & learning materials
- Unlimited course enrolment opportunity for self-development
- World-class remote and office work Environment
- Fully subsidized lunch and snacks from Office
Expected salary: 40000 per month
Location: Sylhet – Chittagong
Job date: Wed, 10 Mar 2021 03:36:55 GMT
Apply for the job now!