Customer Service Representative

খুলনার চাকরির খবর

Job title: Customer Service Representative

Company:

Job description: Job Context
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Job Responsibilities

  • Answer calls and emails professionally to provide information about products and services
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Provide accurate, valid, and complete information by using the right methods
  • Follow communication procedures, guidelines, and policies
  • Inform customer of deals and promotions
  • The customer service area will be Amazon, eBay, and website-related

Employment Status

Full-time

Workplace

  • Work at office

Educational Requirements

  • Bachelor degree in any discipline
  • Skills Required: Customer Care, Customer Service, Customer Support through Phone

Experience Requirements

  • At least 1 year(s)
  • The applicants should have experience in the following area(s):

Customer Care, Customer Service * Freshers are also encouraged to apply.

Additional Requirements

  • Age at least 21 years
  • Proven customer support of 1-year experience
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Fluency in English.
  • Skilled in Microsoft Office (Microsoft Excel), Office Administration, System Administration.
  • Honors in any discipline
  • N. B: Honours in English/BBA and IELTS Score up to 6.5 will be given higher priority

Job Location

Khulna, Khulna (Khulna Sadar)

Salary
Negotiable

Compensation & Other Benefits

  • Salary Review: Half Yearly
  • Festival Bonus: 1

Expected salary:

Location: Khulna

Job date: Wed, 03 Mar 2021 03:48:29 GMT

Apply for the job now!

%d bloggers like this: