খুলনার চাকরির খবর
Job title: Customer Service Representative
Company:
Job description: Job Context
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Job Responsibilities
- Answer calls and emails professionally to provide information about products and services
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Provide accurate, valid, and complete information by using the right methods
- Follow communication procedures, guidelines, and policies
- Inform customer of deals and promotions
- The customer service area will be Amazon, eBay, and website-related
Employment Status
Full-time
Workplace
- Work at office
Educational Requirements
- Bachelor degree in any discipline
- Skills Required: Customer Care, Customer Service, Customer Support through Phone
Experience Requirements
- At least 1 year(s)
- The applicants should have experience in the following area(s):
Customer Care, Customer Service * Freshers are also encouraged to apply.
Additional Requirements
- Age at least 21 years
- Proven customer support of 1-year experience
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Fluency in English.
- Skilled in Microsoft Office (Microsoft Excel), Office Administration, System Administration.
- Honors in any discipline
- N. B: Honours in English/BBA and IELTS Score up to 6.5 will be given higher priority
Job Location
Khulna, Khulna (Khulna Sadar)
Salary
Negotiable
Compensation & Other Benefits
- Salary Review: Half Yearly
- Festival Bonus: 1
Expected salary:
Location: Khulna
Job date: Wed, 03 Mar 2021 03:48:29 GMT
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