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Duty Officer, Customer Relation

by jobsandcareerbd

এনজিও চাকরির খবর

Job title: Duty Officer, Customer Relation

Company:

Job description: Job Responsibilities

  • Handling Customer Care Services and Customer Relationship Management during 24×7.
  • Solve Customer Needs & Problems at Day/Night
  • Overseeing operations, including maintenance, cleanliness and efficiency at Day Night
  • Maintain a large team with knowledge, skill and efficiency.
  • Maintain relationship with the Doctors, Healthcare workers, NGO’s, RMP/PC and conduct seminar, symposia and related program.
  • Ensuring that security and safety regulations are met at Day Night
  • Resolve potential issues with patients at Day Night
  • Work with management to assess and improve processes and policies at Day Night
  • Uphold and enforce company policies
  • Address employee complaints or performance issues as needed
  • Supervise daily administrative operations
  • Monitor expenses and suggest cost-effective alternatives
  • Develop and implement effective policies for all operational procedures
  • Prepare work schedules for the staff, Roster of Day Night
  • Maintain organized medical and employee records at Day Night
  • Monitor administrative staff’s performance
  • Train new employees
  • Answer queries from doctors, nurses and healthcare staff at Day Night
  • Resolve potential issues with patients at Day Night
  • Stay up-to-date with healthcare regulations.

Employment Status

Full-time

Educational Requirements

  • Honors / Masters any reputed institution.

Experience Requirements

  • 5 to 8 year(s)

Additional Requirements

  • Need to work Day/Night (Shift duty)
  • 3-5 Years experience as Duty Manager at Reputed Hospitals/ Clinics in Bangladesh will be given preferences.

Job Location

Kishoreganj (Bajitpur)

Salary
Negotiable

Job Source

Bdjobs.com Online Job Posting.

Expected salary:

Location: Bajitpur, Dhaka

Job date: Tue, 11 May 2021 07:54:02 GMT

Apply for the job Here!

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Manager/Deputy General Manager (Sales)
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