ঢাকার চাকরির খবর
Job title: Executive – Field Service, Customer Service
Job description: Job Responsibilities
- Work for Two wheeler Customer service department to improve Dealer operation in the field.
- Hands on training given to Dealer staff to improve service quality to avoid customer complaint.
- Closely work with Dealer staff and monitor day to day DLR operation and improvement.
- Analysis to identify gap and assist dealer to improve customers satisfaction.
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
- Ensure and Monitor dealer’s KPI such as Service Incoming/Retail sales of spare parts and engine oil, Customer satisfaction level.
- Ensure timely updates of the reports and documents which required by management.
- To make sure parts availability at dealership to enhance business profitability with customer satisfaction.
- Communicate customer directly for survey and identify the problems. Possibly delegating certain customer enquirers to specific teams.
- Work successfully in a team environment as well as independently.
- Willing to travel anywhere in Bangladesh 6-12 days in a month.
- Generating HSP & PRS to create additional sales with customer satisfaction in rural area.
- A thorough knowledge of the product or service the company they work for is offering.
- Report to management daily, weekly & monthly update situation.
- To perform any other duties and responsibilities assigned by the management time to time.
- Work from home, Work at office
- B.Sc in Mechanical/Automobile Engineering Or MBA Or Diploma in Mechanical/Automobile Engineering.
- 3 to 5 year(s)
- The applicants should have experience in the following area(s):
Customer Service, Dealer development, Dealer Management * The applicants should have experience in the following business area(s):
Automobile, Manufacturing (Light Engineering & Heavy Industry), Multinational Companies
- Age 25 to 30 years
- Only males are allowed to apply
- Effective problem solving & decision making, time management and immediate prioritization of tasks as assigned.
- A thorough knowledge of product and services of the company as well as industry.
- Motorcycle riding skill.
- Motorcycle technical skill.
- Excellent communication skill both in written & verbal abilities of English.
- Conversant with MS Office applications.
Dhaka, Munshiganj (Gazaria)
Compensation & Other Benefits
- Mobile bill, Performance bonus, Provident fund, Gratuity
- Salary Review: Yearly
- Festival Bonus: 2
- Life Insurance, Medical Insurance (OPD & IPD) including dependents & Maternity insurance.
Location: Gazaria, Dhaka – Dhaka
Job date: Sun, 11 Oct 2020 02:48:36 GMT
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