Executive – Field Service, Customer Service

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Job title: Executive – Field Service, Customer Service


Job description: Job Responsibilities

  • Work for Two wheeler Customer service department to improve Dealer operation in the field.
  • Hands on training given to Dealer staff to improve service quality to avoid customer complaint.
  • Closely work with Dealer staff and monitor day to day DLR operation and improvement.
  • Analysis to identify gap and assist dealer to improve customers satisfaction.
  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
  • Ensure and Monitor dealer’s KPI such as Service Incoming/Retail sales of spare parts and engine oil, Customer satisfaction level.
  • Ensure timely updates of the reports and documents which required by management.
  • To make sure parts availability at dealership to enhance business profitability with customer satisfaction.
  • Communicate customer directly for survey and identify the problems. Possibly delegating certain customer enquirers to specific teams.
  • Work successfully in a team environment as well as independently.
  • Willing to travel anywhere in Bangladesh 6-12 days in a month.
  • Generating HSP & PRS to create additional sales with customer satisfaction in rural area.
  • A thorough knowledge of the product or service the company they work for is offering.
  • Report to management daily, weekly & monthly update situation.
  • To perform any other duties and responsibilities assigned by the management time to time.

Employment Status



  • Work from home, Work at office

Educational Requirements

  • B.Sc in Mechanical/Automobile Engineering Or MBA Or Diploma in Mechanical/Automobile Engineering.

Experience Requirements

  • 3 to 5 year(s)
  • The applicants should have experience in the following area(s):

Customer Service, Dealer development, Dealer Management * The applicants should have experience in the following business area(s):

Automobile, Manufacturing (Light Engineering & Heavy Industry), Multinational Companies

Additional Requirements

  • Age 25 to 30 years
  • Only males are allowed to apply
  • Effective problem solving & decision making, time management and immediate prioritization of tasks as assigned.
  • A thorough knowledge of product and services of the company as well as industry.
  • Motorcycle riding skill.
  • Motorcycle technical skill.
  • Excellent communication skill both in written & verbal abilities of English.
  • Conversant with MS Office applications.

Job Location

Dhaka, Munshiganj (Gazaria)


Compensation & Other Benefits

  • Mobile bill, Performance bonus, Provident fund, Gratuity
  • Salary Review: Yearly
  • Festival Bonus: 2
  • Life Insurance, Medical Insurance (OPD & IPD) including dependents & Maternity insurance.

Expected salary:

Location: Gazaria, Dhaka – Dhaka

Job date: Sun, 11 Oct 2020 02:48:36 GMT

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