Executive, Technical Support Desk

চট্রগ্রামের চাকরির খবর

Job title: Executive, Technical Support Desk


Job description: Job Context
COL is looking for fresh graduates for the position of `Executive, Technical Support Desk` to ensure its services and support to customers by communication over phone, messenger and email.

Job Responsibilities

  • Providing quick Technical and Service related Support and Feedback over phone to Customers, ‘exactly the same way you would want as a customer’.
  • Receiving, registering and tracking Customer complaints/requests over phone calls, emails and other channels (e.g. messenger or through other persons).
  • Forwarding and escalating these issues to appropriate persons/ divisions/ departments and following up actions.
  • Recording details of actions taken for future analysis.
  • Visits to customer premises or other sites is NOT required.
  • Working with Network Infrastructure hardware/equipment like router or switch etc. is NOT required.

Employment Status



  • Work from home, Work at office

Educational Requirements

  • Graduate in any discipline (Engineering/ Science preferred) from Govt. or Authorized Private College/ University with good Academic Records and excellent Presentation Skills, excellent Computer Operating Skills, Concepts of Internet etc.
  • Course must be fully complete. Ongoing or incomplete Graduation/ Post-graduation will not be accepted.

Additional Requirements

  • Age 21 to 25 years
  • Both males and females are allowed to apply
  • Candidate must have a residence in Chittagong city.
  • Candidate must be physically and mentally fit for working for continuous hours and often under pressure.
  • Candidate must be fluent in Bengali with excellent reading, writing and speaking (clear pronunciation) skills.
  • Good English reading and writing skills. English speaking skills will be considered plus points.
  • Good knowledge on Computer Operation, Internet, Operating Systems (Windows) & Application Software (Email clients, Browsers, MS Office etc.) installation, operation, maintenance, removal etc.
  • Candidate must have his/her own desktop/ laptop with up to date Operating System and compatible hardware with power failure backup facilities like UPS/IPS etc.
  • Candidate must have broadband Internet connection at his/her residence for Working from Home on scheduled working days or every working day.
  • Good typing speed in English on computer keyboard. Moderate typing speed in Bengali on computer keyboard will be considered plus point.
  • Good Analytical Skill will be considered a major plus point.
  • Attention to Detail’ will be considered a major plus point.
  • Ability to work individually as well as a team member with good communication skills, leadership skills, quick-learning abilities, interpersonal skills and self-motivation.
  • This is an entry level job. Candidate with previous job experience may not be called for interview.
  • Candidates not meeting the specified age limit will NOT be called for interview.

Job Location



  • As per the terms and conditions of the yearly contract.

Compensation & Other Benefits

  • Mobile bill

Job Source

Bdjobs.com Online Job Posting.

Expected salary:

Location: Chittagong

Job date: Wed, 24 Mar 2021 01:10:31 GMT

Apply for the job now!