ঢাকার চাকরির খবর
Job title: Guest Relationship Officer
Job description: Job Context
Be the Agora brand ambassador and maintain continuous customer-focused interaction to create & maintain legendary customer care and relationship building.
- Greet and warmly welcome customers into the store.
- Assist customers in the store regarding products and other services.
- Ensure that the in-store ambiance is clean and well maintained.
- Monitor the in-store advertising facilities that the suppliers have taken for rent e.g. block stackers, light boxes.
- Check whether the light boxes are on for the suppliers’ advertisements.
- Check daily that the reserved facilities are kept clean e.g: shelf extenders, block stackers, etc.
- Ensure the right music and continuous announcements on greetings, ongoing promotions, etc.
- Check posters, promotional materials and displays are updated and are in keeping with Agora standards. Also ensure no past promotional material (banners/posters etc.) is on display.
- Ensure that the implementation of promotional activities on time and that are being carried out effectively for the designated period of time.
- Handle Customer complains (returns exchanges etc.)
- Coaching other team members on customer service & care.
- Supervise Cashier & Porters to ensure smooth POS transaction & delivery of products to customers’ vehicle.
- Check & Monitor Free Product Inventory
- Assist Guests with Membership Card related issues, Gift vouchers & Point Redemption.
- Communicate with Marketing team on a regular basis regarding product complains & Membership issues etc.
- Implement, adhere and monitor the effectiveness of QMS processes and procedures.
- Train and mentor team to understand QMS processes and procedures.
- Bachelor of Business Administration (BBA) in Management
- Skills Required: Customer Relationship Management (CRM)
- 2 to 3 year(s)
- The applicants should have experience in the following area(s):
Customer Relationship Management (CRM), Customer Service * The applicants should have experience in the following business area(s):
Retail Store, Super store
- Only females are allowed to apply
- Good communication & inter-personal skills
- Proactive and hard working
- Leadership & Team Building skills
- Ability to operate Computer smoothly.
- Fluency in Spoken Bangla & English
Compensation & Other Benefits
- Medical allowance, Performance bonus, Profit share, Provident fund, Insurance, Gratuity
- Salary Review: Yearly
- Festival Bonus: 2
Job date: Thu, 20 May 2021 07:46:40 GMT
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