চট্রগ্রামের চাকরির খবর
Job title: Jr. Executive/ Executive – Call Center
Job description: Job Context
We are a property development company in Bangladesh involved in the construction and development of multi storied residential and commercial projects in Dhaka and Chittagong. We are looking for an enthusiastic Jr. Executive/Executive-Call Center to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services. The goal is to promote business growth by expanding the company`s clientele.
- Deliver extraordinary customer care by responding to questions concerning customer accounts for different Sanmar Properties services spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
- Process property request/query in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times.
- Grow and nurture customer relationships on every interaction that results in measurable Customer value.
- Document necessary account information and offer custom solutions that benefit the customer.
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
- Balance customer interests with the interests of Sanmar Properties.
- Deliver Employees, Customers and Shareholder metrics as per goals.
- Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
- Gather relevant information from customers as required and update it accurately to facilitate the decision making process.
- Work at office
- Bachelor degree in any discipline
- At least 2 year(s)
- The applicants should have experience in the following area(s):
Call Center Agent, call centre executive, Real Estate Marketing * The applicants should have experience in the following business area(s):
Real Estate * Freshers are also encouraged to apply.
- Both males and females are allowed to apply
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Strong written and verbal communication.
- Knowledge of Real Estate industry is preferred but not mandatory.
- Smart in communication, particularly in conversation with clients.
- Smart in Handling Phone calls.
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