Manager – Customer Service

চট্রগ্রামের চাকরির খবর

Job title: Manager – Customer Service


Job description: Job Context
We are a property development company in Bangladesh involved in the construction and development of multi storied residential and commercial projects in Dhaka and Chittagong. We are looking for a hardworking, confident and proactive professional in the position of Manager- Customer Service to lead day to day activities of our Customer Service Dept. The position demands a highly service oriented person in dealing with our client base comprising of buyers of our apartments and commercial space as well as our project land owners. With a blend of confidence, client handling skill and job domain expertise, the person will be at the forefront of day to day dealings with clients and provide prompt service ensuring an outcome that is rewarding for both, the company and the client. The person will be stationed in Chittagong but have to occasionally travel to Dhaka as and when required.

Job Responsibilities

  • Manage customer service team and optimize customer satisfaction.
  • Registration documentation, Allotment Letters, Corporate Agreements, Undertakings, Certificates, MOUs, Tripartite Agreements (TPAs) for home loan finance, Tenancy Agreements and related correspondence with clients.
  • Support revenue team for payment collection.
  • Handle demanding clients in a polite way yet asserting company’s point of view and interest
  • Attend to all customer complaints & queries and provide feedback in a prompt manner.
  • Resolve all possible issues with land owners and clients in an amicable and acceptable manner.
  • Conduct coordination meetings with Sales, Engineering, Design, Legal and Accounts Departments as and when necessary
  • Review and update Application Form, Sale Agreement, Allotment letter, Modification Forms, Possession Handover Documents based on Real Estate Act and latest Govt. regulation.
  • Maintain good liaison with banks and financial institutions for securing clients home loan and conduct Tripartite Agreement negotiation.
  • Maintain regular communication with land owners, clients and advice project progress status and attend to any of their requirements.
  • Maintain communication with Lawyers for time to time for vetting of Deeds, Clauses, legal replies, etc.
  • Handle all modification requests put forward by Land owners and Clients and monitor Modification Work
  • Handle all project handover formalities and procedures with land owners and clients with support and co-ordination support from ESM & Engineering department.
  • Monitor post-handover maintenance of projects.
  • Serve Allotment Cancellation Notice with prior consultation with Sales and Legal Dept. and counselling client for avoiding such cancellation.

Employment Status



  • Work at office

Educational Requirements

  • Master of Business Administration (MBA)

Experience Requirements

  • 10 to 12 year(s)
  • The applicants should have experience in the following area(s):

Must have experience in Real Estate Sales Sector * The applicants should have experience in the following business area(s):

Real Estate

Additional Requirements

  • 10-12 year(s) experience of working in similar position for any reputed real estate builder in Bangladesh.
  • Excellent communication skill in written and spoken English.
  • Sound knowledge of Real Estate legal documentation and various laws and statutes relating to Real Estate sale/purchase, allotment/ cancellation of allotment and property rental.
  • Highly customer focused, pleasant and amiable in dealing with land owners and clients.
  • Able to independently handle land owners’ and customer issues and resolve these fully protecting the company’s interest.
  • Confident, hardworking, ambitious, ready and willing to work for extra hours to meet deadlines
  • Age: Not more than 40 years, may be relaxed for a truly deserving candidate.
  • Will be primarily stationed in Chottogram but have to undertake travel to Dhaka to attend departmental matters and issues relating to our Dhaka Office as and when required.

Job Location



Compensation & Other Benefits

  • As Per Company Policy

Job Source Online Job Posting.

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Expected salary:

Location: Chittagong

Job date: Tue, 12 Oct 2021 00:13:00 GMT