Officer – Quality Assurance (Chittagong Market)

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Job title: Officer – Quality Assurance (Chittagong Market)


Job description: Job Context
The primary purpose of this position is to support in ensuring the quality of the materials and products to be in compliance with company standards and customer requirement. Additionally, this position will verify and validate the product so that it meets the stated requirements & specifications. This position will closely interact with the Manufacturing Function, Quality Assurance team, Customer Service team and Product Development team.

Job Responsibilities

  • Handle customer complaints, provide appropriate solutions after investigation within the time limits and follow up until satisfying the customers
  • Follow-up the day-to-day e-mail communication about quality of materials & products
  • Investigate customer complaints in different factories regarding any quality issue and prepare the report in standard format
  • Analyze the root cause of customer complaints / dissatisfaction & take necessary action accordingly to resolve the complain and delight the customer
  • Maintain customer complaints records / register & make it available when necessary (management reporting, audits etc.)

Employment Status


Educational Requirements

  • An ideal candidate should have Honors / Bachelors degree from any recognized university, in the discipline of Commerce / Business Studies

Experience Requirements

  • 1 to 3 year(s)

Additional Requirements

  • Experience Requirements: The ideal applicant should have minimum 01 to 03 (one to three) years of relevant experience in similar industry
  • Should be a pleasant personality, smart and well groomed
  • Should work well independently as well as in a big team
  • Should be self-motivated, organized and disciplined
  • Knowledge on “Quality Management System” and ISO 9001:2015
  • Knowledge on “Statistical Analysis of Data” related to a Quality Assurance Program
  • Should have keen sense of punctuality along with ethical and professional responsibility
  • Should be willing to work additional hours if it is required to finish the assigned responsibility
  • Should have knowledge in MS Office, ERP & other computer applications
  • Should have good reporting ability, good communication skill in English – both written & verbal

Job Location



Expected salary:

Location: Chittagong

Job date: Fri, 12 Mar 2021 05:31:57 GMT

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