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Job title: Product Manager, Debit and Prepaid Cards: Retail Banking Division
Job description: Job Context
EMPLOYMENT TYPE: Full Time Employment (Permanent Position)
- Launching of new Debit/prepaid card for new customer segments as appropriate
- Increase Debit card activation and usage
- Maintain Debit/Prepaid card plastics
- Maintain liaisons with Scheme partners (VISA, MasterCard, etc.) in regards to BIN management, Offers, etc.
- Maintain relationships with other external stakeholders like Waller Partners, Payment partners, etc.
- Work actively with system developers regarding various functionality development
- Design and execute campaigns as and when necessary to achieve set goals/targets by the management
- Follow-up and publish campaign results to all stakeholders
- Managing Card fees and other transactional features
- Improvise Card onboarding and distribution process
- Develop new processes for new projects and tasks as and when required. Identify and re-engineering existing processes for smoother operations.
- Debit/Prepaid card portfolio management
- Address SQ issues/Complaints & resolve them accordingly
- Initiated coordination meeting with front line staffs, ensure proper training and feedback to their queries
- Manage promotional collaterals in alliance with Marketing, Communication & Customer Experience team
- Handle disputes and Fraud related issues as per set guidelines
- Timely response to all management quires and compliance deadlines
- Proper vigilance of branding and information to all touch points
- Graduation/ Post Graduation from reputed University
- At least 5 year(s)
- 5 years of working experience preferably in a Bank
- Positive, energetic, and adaptive to changes;
- Good communication and negotiation skills
Job date: Wed, 31 Mar 2021 07:58:01 GMT
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