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Job title: Support Engineer (Equivalent Executive, IT)
Company:
Job description: Job Context
Job Summary: A reputed manufacturing company in Khulna is looking to hire personnel in the position of Support Engineer, (Equivalent Executive, IT) in its factory. He will provide IT hardware & software assistance, troubleshooting security cameras, provide helpdesk support to users and so on. He will have to report to the Head of IT. Dedicated, self-motivated and proactive professionals who have relevant work experience are welcomed to apply for the position.
Job Responsibilities
- Ensure daily employee attendance data extraction/transfer from device to the system is uploaded error free.
- Assist in testing new ERP developments before release within specified deadlines
- Prepare user manuals intended as a reference for end users, providing guidance on usability and features of ERP from functional perspective
- Train users on new changes/improvements made to the system
- Perform Desktop, Laptop, Security Camera, NVR, Attendance devices and others hardware like Printer, Networking equipment and software installations and troubleshooting.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and performs monitoring data connectivity from corporate office to other SBUs.
- Monitoring and update antivirus software and removal of viruses, malware and spyware and the Routers and Switch etc.
- Provide helpdesk support to the users of corporate office.
- Accurately log incidents and ensure all relevant data is captured.
- Monitor, progress and resolve incident whilst ensuring employees/ corporate officials’ satisfaction through proactive updates, frequent contact and escalation where necessary.
Employment Status
Full-time
Educational Requirements
- B.Sc in Computer Science?from a reputed university.
Experience Requirements
- At least 2 year(s)
Additional Requirements
- Age 22 to 30 years
- Minimum 02 years of relevant experience is required for this position.
Job Location
Khulna
Salary
Negotiable
Job Source
Bdjobs.com Online Job Posting.
Expected salary:
Location: Khulna
Job date: Tue, 26 Oct 2021 02:59:23 GMT
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