Support Engineer (Equivalent Executive, IT)

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Job title: Support Engineer (Equivalent Executive, IT)


Job description: Job Context
Job Summary: A reputed manufacturing company in Khulna is looking to hire personnel in the position of Support Engineer, (Equivalent Executive, IT) in its factory. He will provide IT hardware & software assistance, troubleshooting security cameras, provide helpdesk support to users and so on. He will have to report to the Head of IT. Dedicated, self-motivated and proactive professionals who have relevant work experience are welcomed to apply for the position.

Job Responsibilities

  • Ensure daily employee attendance data extraction/transfer from device to the system is uploaded error free.
  • Assist in testing new ERP developments before release within specified deadlines
  • Prepare user manuals intended as a reference for end users, providing guidance on usability and features of ERP from functional perspective
  • Train users on new changes/improvements made to the system
  • Perform Desktop, Laptop, Security Camera, NVR, Attendance devices and others hardware like Printer, Networking equipment and software installations and troubleshooting.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and performs monitoring data connectivity from corporate office to other SBUs.
  • Monitoring and update antivirus software and removal of viruses, malware and spyware and the Routers and Switch etc.
  • Provide helpdesk support to the users of corporate office.
  • Accurately log incidents and ensure all relevant data is captured.
  • Monitor, progress and resolve incident whilst ensuring employees/ corporate officials’ satisfaction through proactive updates, frequent contact and escalation where necessary.

Employment Status


Educational Requirements

  • B.Sc in Computer Science?from a reputed university.

Experience Requirements

  • At least 2 year(s)

Additional Requirements

  • Age 22 to 30 years
  • Minimum 02 years of relevant experience is required for this position.

Job Location



Job Source Online Job Posting.

Expected salary:

Location: Khulna

Job date: Tue, 26 Oct 2021 02:59:23 GMT

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