Trainee, Customer Service (CS)

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Job title: Trainee, Customer Service (CS)


Job description: Job Context

  • We are looking for some dynamic and self-driven talents to join in our highly proficient department. Our world-class training will facilitate you to learn how to run a multinational company, so we expect you to have the mindset to learn in every aspect.
  • We have a unique work environment and maintain an out of the box ambiance, culture. Therefore, it is a must that every candidate should be able to adapt our belief system and adopt our work philosophy.
  • The trainee programs most often consist of a combination of theory and practice and is aimed at having the trainee to learn the company from the ground up.

Job Responsibilities

  • Identify customer needs, clarify information and provide solutions on sales, back-order or delivery
  • Need to provide precise information to the customer, ensuring customer satisfaction.
  • Perform every messaging actively to solve client’s problem.
  • Assistance to resolve product or service problems by acting as a bridge between customer and management to clarify customer’s complaint, determine the cause of the problem and solve the problem.
  • Follow up with customers and management to ensure resolution and to convince the customers in fixing lead time.
  • Refer unresolved customer grievances to designated persons for further investigation.
  • Complete tasks provided by the Supervisor
  • Prepare report on response/solutions
  • Coordinate with other functions within company to ensure flawless service to customers.

Employment Status


Educational Requirements

  • Bachelor degree in any discipline.
  • Fresh graduates in any discipline are encouraged to apply

Additional Requirements

  • Age 23 to 29 years
  • Both males and females are allowed to apply
  • Highly proficient with Microsoft office, Internet browsing
  • Presentable, proficient in English is a MUST
  • Highly motivated, self-directed & possessing a driven personality capable of working within tight deadlines
  • Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of the information
  • An active listener with demonstrated negotiation and problem-solving skills
  • Well-developed interpersonal skills are necessary; excellent verbal and written communication skills in English.
  • Must have a suitable laptop to work

Job Location



  • In 1 month`s training period, we will provide allowance on daily basis. After successfully completion of 1 months training, only eligible candidates will be recruited as trainee in our company. They will get all the facilities as per company policy.

Compensation & Other Benefits

  • Salary review in every six months
  • Training facilities
  • Yearly paid vacation trip, medical bill, performance bonus.
  • Everyday transportation, lunch, breakfast, afternoon snacks etc.

Job Source Online Job Posting.

Expected salary:

Location: Rajshahi

Job date: Thu, 13 May 2021 01:07:56 GMT

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