Duty Manager – Customer Services

ঢাকার চাকরির খবর

Job title: Duty Manager – Customer Services


Job description: Job Responsibilities

  • Perform regular and spot-check of all service care units and to maintain high quality standards through routine visits to every ward and floor.
  • Enquire about all the security staff as well as other hospital staff to make sure that all the stations are ready to serve patients and to provide support to the doctors on duty.
  • Address all major hand-over issues received from the day time in-charge which may need to be resolved at night and holidays.
  • Address any patient’s request, requirement, complaints etc. Monitor and ensure that all the complaints are resolved in appropriate manner.
  • Record all the incidences that require attention of the management and submit those through Duty Manager’s Report (DMR).
  • Attend all urgent calls from the emergency, intensive care unit (ICU) or wards by providing necessary support for both the internal and external customers.
  • Make sure that the staff support facilities are available in good order, such as cafeteria food, transport availabilities at night.
  • Provide logistic and administrative support to Consultants, medical staff, On-duty Nursing Administrator and Emergency services as and when required.
  • Keep on-call Senior Management posted about any major unpleasant event and seek their advice and support with any uncertainties regarding a decision or course of action.
  • Streamline all activities from admission to in-patient care, as well as bill payment to discharge of the patients.
  • Co-ordinate with Housekeeping, BMS, Nurses, Duty Doctors, Consultants, Medical services and other concerned departments in attending the patients’ need.
  • Monitor the activities of the Customer Care Officer and to provide necessary instruction, counseling etc.
  • Maintain official formalities of MLC/MLC expired patients
  • Counsel the attendants of expired patients regarding death protocol and dispose of the dead body.
  • Suggest areas of improvement and implement those to enhance customer satisfaction.
  • Counsel the patients and their attendants regarding patient’s rights and responsibilities as well as hospital policy and procedures whenever required.
  • Provide personalized services for high value, VIP, vulnerable patients
  • Any other job assigned by the Line Manager/Staff Manager as and when required.

Employment Status



  • Work at office

Educational Requirements

  • Masters degree in any discipline, Bachelor degree in any discipline
  • Miniman 2 years of experience in any reputed Corporate Hospital.

Experience Requirements

  • At least 2 year(s)

Additional Requirements

  • Age at least 30 years

Job Location



Compensation & Other Benefits

  • Medical allowance
  • Festival Bonus: 2

Job Source

Bdjobs.com Online Job Posting.

Expected salary:

Location: Dhaka

Job date: Tue, 04 May 2021 07:31:54 GMT

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